Screen Prints NFK

(Effective as of 12/21/21)

This is the Screen Prints NFK Refund And Replacement Policy.

For the purpose of this Refund and Replacement Policy, “Site” refers to the Company’s website, which can be accessed at www.screenprintsnfk.com(and any other online e-commerce venues connected to, directly affiliated with, and run by Screen Prints NFK). “Physical Location” refers to 616 Naval Base Rd. Suite 101, Norfolk VA 23505 USA. “Service” and “Embellishment/Decoration”(and all its forms) refers to the Company’s services accessed via the Site and Physical Location, in which users can place orders for custom embellished/decorated personal, B2B*, promotional, organizational, contract, and Fed/State/City/County requisitioned for compensation items. The terms “Screen Prints NFK”, “we,” “us,” and “our” refers to the Company rendering the Service. “Client” refers to you, the payer of the order invoice, and/or any representative acting on the payer’s or interested party’s behalf as a user of Screen Print NFK’s Site, Physical Location, or Service.

*B2B – Business To Business

The following Refund And Replacement Policy applies when the client views or uses the Service via our website located at www.screenprintsnfk.com(and any other online e-commerce venues connected to, directly affiliated with, and run by Screen Prints NFK), or visits the Screen Prints NFK physical location/remote physical kiosk to place an order using the POS (Point-Of-Sale) or online invoicing method. The client is also bound by the Terms Of Use when using the site, the terms can be found here: www.screenprintsnfk.com/terms-of-use/
Please review the following terms carefully. By accessing or using the Service, the client signifies their agreement to this Refund And Replacement Policy. If the client does not agree to be bound by this Refund And Replacement Policy in its entirety, the client may not access or use the Service.

Payment is the total for the custom product embellishment/decoration service + any applicable shipping/handling/delivery fees. Payment is a legally binding contract for both parties (client + Screen Prints NFK) to follow through with the execution and completion of the agreed upon details as noted and recorded on an accompanying detailed invoice or in logged and acknowledged email communications pertaining to this service order unless violation of operational integrity on the part of either party calls for void of said contract prior to production. There are NO FULL REFUNDS once submitted artwork is approved by Screen Prints NFK + file prep to make the artwork print-ready has been initiated + proof approved by the client + the garment(s) requested have been officially ordered and production has begun, the service order is considered fully engaged past the point of cancellation/refund options. If the completed service order is not ready for pickup, delivered, or shipped by the agreed upon deadline(including deadline alterations authorized by the client on record in the email chain) from the paid receipt date or earlier agreed upon deadline bound by authorized rush fee payment for anything under 14 business days, a refund claim or discount negotiation prior to pickup/delivery/shipment can be initiated immediately. Completed service orders missing the deadline by less than 24hrs with rush times of less than 7 business days will only be refunded the rush fee. Approved digital proofing done by the client and submitted from the online designer via the site is not subject to refund or refund deduction fees of any kind as it is a service provided to clients for them to use free of charge.

Screen Prints NFK retains the right to cancel any job and refund the client in full prior to production for any reason it sees fit without obligation of explanation or additional recourse beyond compensation received by the client.

Cancellation Policy

The service order can be cancelled prior to production and a partial refund issued. The payment processing fee (this is the fee charged to us by our payment processor) + $35 to cover time spent on processing of order + design time spent on digital proofing and/or setup for physical proofing + any shipping fees involved with receipt and return of the wholesale items originally intended to be customized will be deducted from the refund total. Approved digital proofing done by the client and submitted from the online designer via the site is not subject to refund or refund deduction fees of any kind as it is a service provided to clients for them to use free of charge.

Service Invoice And Proofing Confirmation On Behalf Of The Client

Please double check all of the details of your proof including the design, dimensions, the spelling of words, color count/variations used(basic stock or Pantone), desired placement and spacing between various design elements, and application types (this includes specialty ink/effects/materials where requested, approved by Screen Prints NFK). Once these details have been approved and signed off on, NO CHANGES CAN BE MADE without an amendment approved by Screen Prints NFK, signed off on by the client, and additional fees are paid. After verified approval, Screen Prints NFK is not responsible for any misspellings, desired differences from the approved proof, or ink color shifts. Please see the Color Disclaimer here to be further informed about the possibility of slight shifts and variations of hue and tint between computer/phone/tablet screens and the physical embellishment/decoration service result at: https://screenprintsnfk.com/color-disclaimer/. Screen Prints NFK can only work from approved proofs/work order details/paid invoices from our clients. All reorders and new orders require an approved proof for each new work order/invoice, and will be printed based off the approved proof from the new work order/invoice. All default proofs are digital, please see additional Proofing Process options here: [insert proofing process options here]

Please double check all the details of your order including the style of item used, the color of the item, the quantity of each size and style, artwork proof, and other listed details before paying the invoice and at POS. Screen Prints NFK is not responsible for missing items and details that were not on the invoice. If you need clarification on anything found on the invoice please email [email protected] and you will be assisted right away. If an order is received and found to be in error on behalf of Screen Prints NFK outside of signed and verified invoice details, please submit the claim to [email protected] for review and rectification.

Rush Orders

Due to rush orders requiring re-prioritizing of the job queue, expediting of processes, extended workday duration, and heavy logistical reliance to ensure timely delivery – rush fees cannot be refunded under any circumstance other than failure on behalf of Screen Prints NFK to have ready for pickup/deliver/ship the completed service order within a 24hr grace period past the rush service order deadline of 7 days or less. Please take note of this and factor it into your ordering decision. Please allow for the standard minimum 14 business days or otherwise quoted non-rush fee deadline from proof approval to ensure the smoothest transaction and timely delivery possible. Absolutely no service order secured by approved invoice at Screen Prints NFK is bound to a timely delivery less than the standard minimum 14 business days without rush fee payment regardless of vocal statement or claim prior or subsequent to payment being accepted. This condition is listed clearly on the invoice terms bound by payment and is not superseded by vocal amendment from any representative of Screen Prints NFK stating otherwise. This does not mean a vocal claim of expedition without rush fee is false in nature, it does mean that it is not a binding agreement. An example would be Screen Prints NFK not holding a completed order for 10 remaining business days if it perceives the benefit of comfortably getting it done in 4 without encroaching on other jobs and duties at the point of service order review and acceptance. In a like instance, the client is not asked for rush fees, but any factor that would push this deadline out for any reason is not grounds for refund or rectification. The only binding guarantee of pickup/delivery/shipment less than 14 business days is rush fee payment.

Promotions that are officially communicated by Screen Prints NFK with deadline times shorter than 14 business days are excluded from rush order policy only on the condition that their production and logistical execution isn’t altered by the client in any way other than artwork submission within promotion guidelines as they are designed to deliver on-time and to client satisfaction as-is.

Manufacture Level Item Damage Or Irregularity

Screen Prints NFK in no way manufactures or modifies the integral structure of products to be embellished/decorated when rendering services listed on the site or promoted at it’s physical location. As a result of this standard service policy, if there are any minor imperfections that may have been gotten past Quality Control in the manufacture of the items the client approved for the embellishment service to be rendered upon, Screen Prints NFK is in no way liable for the condition of wholesale items received for the purpose of the service to be rendered. Any item received by the client at job completion that has obvious manufacturer caused damage or irregularity outside of officially posted specification guidelines provided by the manufacturer is subject to replacement only. Please submit the claim with pictures attached to [email protected] for review so this issue can be rectified properly and in a timely fashion. Any items received in this state will not constitute any right to any form of refund, discount, or reimbursement of rush fees and doing so is at the sole discretion of Screen Prints NFK. All items found to be within this unfortunate category must be returned in the state they were picked up/delivered/shipped before a replacement can be provided.

Embellishment/Decoration Placement Shift And Defect

Any custom embellishment/decoration done during the approved service at Screen Prints NFK is guaranteed to be within 1cm in any direction of the placement detailed by the client in the approved invoice, and is not considered a defect until it shifts beyond this margin. Custom embellishment/decoration defects such as notable placement shifts beyond the 1cm margin, misaligned or missing colors, errant ink spots or chemical stains, dirt, grease or any form of grime, qualify for immediate replacement or professional repair/cleaning if it does not threaten the integrity of the embellishment/decoration and the item, as it violates the standard of quality in service that Screen Prints NFK strives to maintain. All items found to be within this unfortunate category must be returned in the state they were picked up/delivered/shipped before a replacement or professional repair/cleaning solution can be provided.

Client Supplied Items

In the event that client supplied items are accepted for embellishment/decoration service by Screen Prints NFK, they are not covered under the terms of this Refund and Replacement Policy. The Client Supplied Items Service Policy can be found here for retail clients: [ insert client supplied items policy address here]
Contract clients have Refund And Replacement language included by default in all contracts and such terms are exclusive and proprietary in nature.

Due to the commitment based custom variable nature of initialized product embellishment/decoration process, we are are unable to process refunds or replacements for orders that were approved by the customer, are within the approved proof/invoice guidelines and variables listed within and linked to this policy, yet claimed to be different than expected. The same applies for orders that have a verified quantity count by Screen Prints NFK before being picked up/delivered/shipped, then verified by the client by signing off on the correct quantity count at pickup/delivery. If valid circumstance listed in the policy as a violation on behalf of the service Screen Prints NFK provides warrants any form of refund, THE CLIENT HAS 14 BUSINESS DAYS TO MAKE A CLAIM. It will be processed in 4-7 business days after the request has been submitted, and the order/item has been returned to Screen Prints NFK in the same condition it was picked up/delivered/shipped. We cannot initiate any refund and replacement options until we receive the order/item at the Screen Prints NFK physical location.